Frequently Asked Questions
Check out our most frequently asked questions here. If you don't find what you're looking for please reach out to our Future Self Customer Service Team in the chat or via email@example.com.
At this time we don’t currently offer samples. You can try a selection of our coffee styles in our hand-picked bundles or choose a subscription with more than one coffee bag to try.
We recommend storing in a cool, dark place away from excessive heat, a kitchen cupboard or pantry works fine.
We can happily say that the only ingredient our coffee bags contain is exactly that, 100% freshly roasted coffee. The coffee may have different taste notes in their descriptors, but these only refer to how the coffee tastes and not the actual ingredients.
The only exception to this may be any additional seasonal flavoured coffees but these will be made very clear in the description and on the bag itself if any traces of other ingredients may be present.
There are zero calories in our coffee, when served as it is.
You can store your coffee beans in the freezer, some people do, however for the best taste and flavour we suggest to keep your coffee in a cool, dark place away from any excessive heat.
We also recommend consuming your coffee within 1 month of it’s roast date.
The Swiss Water Process is a patented process that uses only clean water (heat and time are also employed) to remove 99.9% of a coffee’s caffeine content.
The Swiss Water method uses no chemicals whatsoever, most other methods rely heavily on chemicals to remove the caffeine such as methylene chloride (‘MC’ decaf) and ethyl acetate (‘EA’ decaf – either naturally or synthetically derived). We choose not too, allowing no compromise on quality or taste.
The Swiss Water process coffees are a lighter shade of brown than those processed using MC or EA methods, making it easier to judge the roast levels by physical appearance alone. The Swiss Water process also tends to offer a smoother tasting coffee than alternates which tend to have the least impact on its original flavour profile.
The Rainforest Alliance is an international non-profit organization that started over 30 years ago in Central America. They were initially started to combat the quickly depleting rainforests that were being destroyed to make way for coffee farming and production.
Over the years however they have since expanded their reach and now work alongside farmers to improve sustainable livelihoods, human rights, provide better working conditions, and to help them adapt to improve their cultivation practices further to be even more environmentally friendly.
The seal means that the coffee was produced using methods that support the RFA’s three pillars of sustainability which are social, economic and environmental. Independent, third-party auditors evaluate farmers against requirements in all three areas before awarding or renewing certification. Their certification programs emphasize their commitment to continuous improvement, sustainability training, and clear benefits for farmers.
Fairtrade changes the way trade works through better prices, decent working conditions and a fairer deal for farmers and workers in developing countries.
The Fairtrade Minimum Price is the minimum that farmers’ organizations/producers are paid when selling their products through Fairtrade.
It aims to cover the average costs of sustainably producing their crop and acts as a safety net when market prices drop. Producers can get the market price when this is higher and can always negotiate for more.
The Fairtrade Standards are the requirements that producers and the businesses who buy their goods must meet for a product to be Fairtrade certified.
The Standards ensure fairer terms of trade between farmers and buyers, protect workers’ rights, and provide the framework for producers to build thriving farms and organisations.
Fairtrade is gradually empowering communities to organise into cooperatives and improve their negotiating position within the supply chain. This in turn enables them to negotiate a higher price for their product than the conventional market price.
Once farmers have qualified to be Rainforest Alliance Certified, they are helping create a sustainable future in the farming industry for coffee. They can also charge a small premium for their coffee that other farmers cannot.
As a consumer, when you purchase Rainforest Alliance Certified coffee, you are giving a small percentage back to these rural farming communities that are going above and beyond.
Orders over £50 qualify for free UK shipping only.
When you’ve added everything to your shopping bag you wish to buy, head to checkout and you’ll find a text box on the right-hand side to enter your promotional code or gift card.
Shipping is set at £4.50 for standard UK shipping unless free shipping is offered through various promotions or spend amounts (these qualifying factors can change without notice).
France, Germany & Netherlands
For the following countries, shipping is worked out at kg ranges:
0 - 1kg - £10.99
1 - 2kg - £14.31
2 - 20kg - £18.89
0 - 1kg - £11.08
1 - 2kg - £14.10
2 - 20kg - £18.89
0 - 1kg - £15.46
1 - 2kg - £15.60
2 - 20kg - £18.89
Please note that due to imports and customs limits, the maximum spend limit for EU countries are €150. We don't currently offer any free shipping on EU orders.
To start we will only be shipping to the UK, France, Germany and the Netherlands with plans to open up to the rest of the world very soon!
Please note that due to imports and customs limits, the maximum spend limit for EU countries are €150.
Standard Shipping Service:
Expected delivery times are 2-4 business days after dispatch.
(During peak mail order times such as Christmas, this timeframe may be extended slightly but we will make every effort to dispatch your delivery as soon as possible).
FRANCE, GERMANY & NETHERLANDS
Expected delivery times are 2-7 business days after dispatch (country dependant) and will be shipped using Evri and UPS.
If you've made a pre-order. Firstly, thank you! Your pre-order has been placed and we expect your product will be shipped out as soon as physically possible as mentioned in your order confirmation email.
After your order has been dispatched you will be sent an email containing a tracking number. Clicking on the attached hyperlink will allow you to track where your order is.
Yes, if it's still processing and hasn't begun being roasted, picked and packed, however we cannot guarantee this is possible.
When you’ve completed checkout, you’ll receive an order confirmation email including important information about your order, (such as your order number).
This is sent to the email connected to your order, please check your junk folder if you can’t see it in your inbox. If you still can’t find the order confirmation email, get in touch with us at firstname.lastname@example.org
Subscription / Account
Our personalised subscription service is the easiest way to keep your coffee cravings at bay. All our subscriptions are processed with a 10% discount, and allows you to choose how often you recieve your coffee. Cancel, upgrade and amend when you need to.
Your card will be charged on the date of your subscription renewal, which is set to every 4 weeks by default after you’ve placed your first subscription order.
Once you’ve activated your account (a link will be sent to your email), you’ll be able to select any delivery frequency that works best for you, make it personal to your schedule.
We want to make sure you have as much control as possible with your subscription, You can:
- Change the frequency of your shipments (every 2, 4, 6 weeks etc...)
- You can change an upcoming shipment date to a date of your choosing (You can also skip a month)
- Change your shipping address (if the order hasn’t already been picked and packed)
- Add one time purchases
All of these can be managed by logging in here - https://futureselfcoffee.com/tools/recurring/get-subscription-access, but if you have any issues, please do feel free to get in touch with us.
Of course! You can cancel at any time by logging into your account. If you need a hand, or have a further question, just get in touch at email@example.com.